![]() Change to add the camera to App by scanning QR code on the camera or entering UID manually.įor E1 series and C series cameras, if you fail to scan camera in LAN via Reolink App, here are some possible causes for your reference.The lights of the port on the router/NVR/switch that the camera connects to flash normally.Ĭause 4: The Phone Settings Block Reolink App to Search out the Cameraĭisable VPN, anti-virus software and firewall.Ĭause 5: The Router Settings Block the CameraĬause 6: The Phone might have some Network Problems Make sure the phone uses the same network as the camera.Ĭause 3: The Camera Fails to Connect to the Network POE Cameras Cannot Be Powered on by POE NVRĬause 2: The Camera and the Phone don't Connect to the Same Network ![]() RLC Series Wireless Cameras Cannot turn onĢ. Make sure the camera is powered on, you can cover the whole camera lens or put the camera in an entirely dark environment to check whether IR lights turn on.ġ. If the above solutions can not work, please contact our support team by submitting a request.Note: For battery-powered cameras,they don’t support to be added to App by scanning in LAN, they only can be added to App by scanning QR code on the camera or entering UID manually.įor All Reolink Cameras and NVRs ( except for battery-powered cameras, E1 series and C series cameras), i f you fail to scan camera in LAN via Reolink App, here are some possible causes for your reference. Please check whether you have allowed too many people or devices to get access to the devices. If the online users are over allowed numbers, other users will fail to make live view. You are able to add Reolink camera/NVR to as many phones as you want, but there are limits as to how many are able to access the camera/NVR at the same time: Productsīattery-powered cameras ( Reolink Go excluded) And check whether the status light in front of the camera is blue or red, if it is red, that means the camera disconnects from network.įor other cameras, please refer to the link to check camera power, IP Cameras Stop Working.Ĭause 4: Online Users are Over Allowed Numbers ![]() But if you fail to make live view via App also, please kindly check whether the device is powered on and connect to network well.įor battery-powered cameras, please put the camera in a dark environment to check whether IR lights turn on. If the status changes to login failed, not connected or login., please check whether you can log into the device via App and make live view. If there is still not video when the status is login success, please right click on the live page to change to Fluent mode.Ĭause 3: The Device is Offline via Client Or you don't need to change to multiple viewing windows, just use previous/next page button to find out the camera when it is at a single-window. If you still fail to find out the camera under multiple viewing windows, y ou can click or button at the bottom left corner to enter previous/next page to find out the camera, and then change to a single-window for previewing. ![]() You can choose multiple viewing windows to find out the camera, then change to a single-window for previewing. When you add Reolink NVRs/Cameras to Reolink Client, the status at the right Device List shows login success but there are no videos showing up, you may follow the troubleshooting tips listed below to solve the problem.Ĭause 1: Current Live View Screen is Single Window but it is not for this Device
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