Show moreĭO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY Absolutely atrocious. BUDGET IS A SCAM AND APPEARS CHEAPER BECAUSE OF FALSE ADVERTISING AND DUPLICATE CHARGES ADDED AFTER THE ORIGINAL BOOKING AGREEMENT. They will charge you to put gas in your rental even if you return it full. Regardless of the original booking agreement. They will at the end of your contract then refuse to remove the deposit because the optional charges were "agreed" to when you received the vehicle. This is FALSE, they have updated your pre-agreed contract with bogus optional charges, they will then ask you to sign to approve receiving the car on the credit card kiosk screen. They will tell you not to worry, this is a deposit and you will get your money back. They will then add optional charges and update the contract telling you that your original credit card used to book the reservation is needed again to receive the car. They will ask you to submit the deposit for your entire trip/contract upfront but then ask you to do your contract all over at the rental facility. ![]() Show moreīudget is by far the worst rental car company available. You budget in texas have had this running problem for almost Two years if not more! I had the same experience in Houston texas ! It’s ridiculous and a disservice to your customers. I was not able to make my business meeting and there was nothing I could do nothing budget would do and all I was told was do you see the line? Obviously I do I was in it! I had higher expectations with budget which is why I am a returning customer but this time around it cost me money and a meeting that had to be re-scheduled. I did not want to pay anything additional, we all have budgets we are managing and there’s a reason I didn’t get a larger more expensive car, so don’t try to upsell me. I called Budget for compensation all I kept getting were people telling me I had to pay a cancellation fee if I cancelled my reservation. I was lucky to get to the front of the line in 1hr 45 minutes And had to wait another 30 minutes for my car, while they kept trying to upsell me to a more expensive car that was ready. They had a long line with a wait time of 2-3hours. But unfortunately my car was not, the facility itself wasn’t. DO NOT RENT FROM THIS COMPANY you’ve been warned. What a price to pay and still no vehicle and was left stranded. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. ![]() I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. It’s been days now and I still can’t get back my money from this company. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. It is great that you can now view/modify existing reservations.finally! I travel frequently and have been a Fastbreak customer for at least 15 years, and renting a car on the fly for business should be a 3-click operation, but NO, using the Budget app will take at least 30 minutes+! Pls make your app more user-friendly: (1) offer prepaid option when viewing/modifying existing reservation (currently you must start a new res to see prepaid options), (2) change the text color of the tabs (this is not vision accessible for people w poor vision and it’s hard to see if using a smartphone’s small screen) (3) enable more than 1 credit card t/b saved to your account when using the app (4) enable saving your airline travel rewards number to be saved within your account, so that it automatically applies instead of having to enter this info with each new reservation. ![]() ![]() The buttons you press are not intuitive, nor benefits such as Budget deals are non-searchable through the app. You’d think that the Budget app would be more user-friendly but it’s clunky and requires more UX testing to make it worthwhile to use.
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